Privacy Policy

‍ At Jaspers Luxury Cat Hotel Ltd, we take your privacy seriously and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and your rights in relation to your personal data.

Who We Are

Jaspers Luxury Cat Hotel is the trading name of Jaspers Luxury Cat Hotel Ltd.

For the purposes of UK data protection legislation, Jaspers Luxury Cat Hotel Ltd is responsible for the personal information we collect and process in connection with our website and services.

Information We May Collect

When you contact us, make an enquiry or arrange a booking, we may collect personal information including:

  • Your name, address and contact details

  • Email address and telephone number

  • Booking and stay information

  • Emergency contact details

  • Information relating to your cat(s), including veterinary details, medical requirements, medication, dietary requirements and care instructions

  • Details of your veterinary practice

  • Communications between you and Jaspers Luxury Cat Hotel

  • Payment and transaction information

  • Information you provide through forms on our website

  • Technical information relating to your use of our website, where applicable

We only collect information that is reasonably necessary to provide our services, administer bookings and operate our business.

How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and booking requests

  • Manage and administer your cat's stay with us

  • Contact you regarding your booking

  • Provide appropriate care for cats staying at the hotel

  • Contact your nominated emergency contact or veterinary practice where necessary

  • Process payments and maintain appropriate financial records

  • Meet our legal, regulatory and insurance obligations

  • Maintain the security and effective operation of our website and business

  • Improve our services and customer experience

Where appropriate, we may also use your information to send you news, updates or marketing communications where you have consented to receive them or where otherwise permitted by law. You can ask us to stop sending marketing communications at any time.

Our Legal Basis for Using Your Information

We will only process your personal information where we have a lawful basis for doing so. Depending on the circumstances, this may include processing that is necessary to provide services you have requested or fulfil a booking contract, comply with a legal obligation, pursue our legitimate business interests, or where you have provided your consent.

Sharing Your Information

We do not sell or trade your personal information.

We may share relevant information with trusted third parties where reasonably necessary to operate our business or provide our services. This may include payment providers, website or IT service providers, professional advisers, insurers and other service providers acting on our behalf.

Where necessary for the health and welfare of a cat in our care, relevant information may also be shared with veterinary professionals or other appropriate animal-care professionals.

We may also disclose information where required to do so by law or by an appropriate regulatory or legal authority.

Keeping Your Information Secure

We take reasonable organisational and technical measures to protect the personal information we hold against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who reasonably require it for the operation of Jaspers Luxury Cat Hotel and the provision of our services.

How Long We Keep Your Information

We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting any legal, accounting, insurance or regulatory requirements.

When information is no longer required, it will be securely deleted or disposed of where appropriate.

Cookies & Website Information

Our website may use cookies and similar technologies to ensure it operates correctly and to help us understand how visitors use the website.

Further information can be found in our separate Cookies Policy.

Your Data Protection Rights

Under UK data protection legislation, you may have rights regarding the personal information we hold about you. Depending on the circumstances, these may include the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request that we restrict how your information is processed

  • Object to certain uses of your personal information

  • Request the transfer of certain information

  • Withdraw consent where we rely upon consent to process your information

If you would like to exercise any of these rights, please contact us using the details below.

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of external websites, and we recommend reviewing their individual privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services or applicable legal and regulatory requirements. Any updated version will be published on our website.

Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or would like to exercise your data protection rights, please contact:

Jaspers Luxury Cat Hotel Ltd
Hunters House,
Old Buckenham,
Attleborough
NR17 1PQ