Everything Your Cat Would Ask... If They Could!

Frequently Asked Questions

As cat lovers ourselves we fully understand how important it is to know what to expect whilst your cat is in our care.  You will want to make sure you are completely happy with the service we provide.

Hopefully you will find the answers on our website, but if we have missed anything or you have any concerns please email us as we want you to have 100% peace of mind.

  • Level 3 distinction in cattery management.

    Currently studying Level 3 Feline care, welfare and behaviour

    Up to date First Aid.

    And of course years of experience having had cats all my life.  

  • Absolutely, you will be most welcome, we are happy to show you around and answer any questions you may have.   We politely request you phone to make an appointment within our listed opening times so we have the time available to give you our full attention.  Our property is located on a no through lane and the cat hotel is not visible from the lane.

    Cats are incredibly resilient and will settle in very quickly. They will be cared for exactly as you would wish, routines adhered to, given cuddles galore and most importantly they will be kept safe. With only 6 rooms I have the time to get to know your cat and help them feel comfortable and relaxed. They will be loved and cared for as if they were our own.

  • Yes, without exception.  Please read the terms and conditions for full information on vaccinations required.

    Indoor only cats will also need to be vaccinated and flea and worm treated.

  • I try to stock the favourites but as a smaller hotel it is not possible for me to stock them all. We feed wet food twice a day but can accommodate more frequency if requested . Dry food can be left down for the grazers……. Fresh water is available at all times and changed regularly throughout the day. The client booking form asks for information on diet and routine.

    On the SILVER TARIFF we provide all the usual brand favourites and bedtime Dreamies

     

    On the GOLD TARIFF we provide all the usual brand favourites but also offer some of the more premium foods – Applaws, Eden, Untamed, Thrive  etc….  Bedtime Dreamies and Cat milk (if permitted).

     

    Dietary special requirements

    If your cat is fed a prescription/ breed specific/ or raw food – please bring it with you.

  • I use biodegradable corn based litter or wood pellets. 

  • All suites have a thermostatically controlled heater. All windows are fitted with paw safe mesh providing plenty of fresh air and ventilation.

  • Whilst in our care your cat is fully insured . Pre existing medical conditions (whether diagnosed or not) or injury resulting from sharing the suite with your other cats are not covered. Please read the terms and conditions for more information.

  • I can provide everything your cat will need but it will really help your cat settle to have familiar items that smell of home. There is plenty of space.

  • A cancellation fee may apply,

    We understand the unexpected can happen and as a result may need to cancel your cats stay with us.  Cancellations must be made by email / in writing.

    The deposit is non-refundable, additionally the following cancellation charges apply.

    Cancellations made between the period of 21 days and 11 days of arrival date – 50% of the boarding fee for the period booked is payable.

    Cancellations made on or within 10 days of arrival date – 100% of the boarding fee for the period booked is payable.

    The cancellation fee applies if you cancel your whole booking or part of the booking.

    If we are able to offer your dates to another client a partial or full refund will be offered at our discretion.

    Please read the terms and conditions for full information.

  • A 25% deposit of the boarding fee is required on booking.  Please refer to the terms and conditions for full information on deposits and payment.

  • Cats love routine. It helps them feels safe and secure.  Whilst in our care their day will begin between 7am- 8am with cuddles, cleaning of their suite and breakfast. Dry food ( if permitted) will remain in their suite for those who like to graze…

     Mid morning is play time or cuddle time dependant on your cat(s) preference. Or perhaps a bit of light grooming or even just a bit of 1:1 company. Their litter tray will be checked and cleaned if required

    Early afternoon its play time or just some cuddles and 1:1 company if that’s what your cats prefer.  Litter tray check and clean.

    Their evening meal is served around 4pm and again dry food (if permitted) remains in their suite for those who like to graze. Litter tray check.

    A final visit will be made prior to lights out for extra cuddles and of course bedtime dreamies.

  • Your cat in a secure carrier.

    Any toys, blankets or bed that will make your cat feel more at home .

    A vaccination card if not already supplied. 

    For your cats safety we respectfully ask you to remove collars prior to arrival.

Ready to Reserve Your Cats Stay?

Contact us today, and together we’ll arrange a stress-free boarding experience that keeps both you and your cat purring with happiness.